Terms of service

HEC Distribution Standard Sales Terms and Conditions

Sales Policy

1. Prices.

HEC Distribution advertised prices are based on unit bulk pricing, do not include shipping (for domestic orders), handling fees, and/or duties (international orders are subject to pay customs duties at point of entry). Due to the market volatility of the products that we distribute, market sensitive commodity products will be priced according to current market conditions. All prices are subject to correction or change without notice, and associated orders may be cancelled if market prices change at point of sale (please feel free to e-mail us at sales@hecdistribution.com for a real-time price check prior to placing your order with us. Quoted prices will be held firm for up to 48 hours).

2. Sales Tax.

Order are subject to sales tax on shipments made to the following states: California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, Kentucky, Maryland, Massachusetts, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

3. Payment and Credit Terms.

HEC Distribution accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal. For customers with established HEC Distribution credit, payment terms are net thirty (30) days from the date of shipment or pick‑up. All credit extended by HEC Distribution to customer, and the limits of such credit, is at HEC Distribution’s sole discretion, and may be reduced or revoked by HEC Distribution at any time, for any reason. HEC Distribution reserves the right to charge a convenience fee for late payments. HEC Distribution further reserves the right to charge customer a late payment fee at the rate of one and one‑half percent (1‑1/2%) of the amount due for each month or portion thereof that the amount due remains unpaid, or such lesser amount as may be permitted under applicable law. Anticipation and cash discounts are not allowed. All payments must be made in U.S. dollars. HEC Distribution shall have the right of set‑off and deduction for any sums owed by customer to HEC Distribution.

If customer fails to make payment within thirty (30) days of shipment or pick‑up, or fails to comply with HEC Distribution’s credit terms, or fails to supply adequate assurance of full performance to HEC Distribution within a reasonable time after requested by HEC Distribution (such time as specified in HEC Distribution’s request), HEC Distribution may defer shipments until such payment or compliance is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys’ fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order.

Customer agrees to assume responsibility for, and customer hereby unconditionally guarantees payment of, as provided herein, all purchases made by customer, its subsidiaries and affiliates. Each of customer’s subsidiaries and affiliates purchasing from HEC Distribution will be jointly and severally liable for purchases with customer, and customer is also acting as agent for such subsidiaries and affiliates.

4. Security Interest.

Customer hereby grants to HEC Distribution a first priority purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to HEC Distribution. Customer agrees to file, and it permits and authorizes HEC Distribution to file, any financing statements or other appropriate documents with its governmental authorities to perfect the validity, priority, and enforceability of HEC Distribution’s lien or security interest.

5. Credit Balance.

Customer agrees that any credit balance(s) issued by HEC Distribution will be applied to customer’s account within one (1) year of its issuance.

IF CUSTOMER HAS NOT APPLIED FOR OR REQUESTED THE CREDIT WITHIN ONE (1) YEAR, ANY REMAINING CREDIT BALANCE(S) WILL BE SUBJECT TO CANCELLATION, AND HEC DISTRIBUTION SHALL HAVE NO FURTHER LIABILITY.

6. HEC Distribution reserves the right to accept or reject any order.

7. Note to Federal Customers:

HEC Distribution products are not offered through a GSA scheduled contract.

HEC Distribution accepts the US Federal Government T&C Waiver for all purchases through our e-commerce store in compliance with Federal Procurement Law. US Federal Government P-Card Holders are also exempt from all HEC Distribution Terms and Conditions as provided.

8. All items are sold for domestic consumption in the United States.

If exported, purchaser assumes full responsibility for compliance with US export controls.

Shipping Policy

A $5 shipping and handling fee is charged on orders totaling less than $25 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $25 or more before tax.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.

Title and risk of loss pass to customer upon tender of shipment to carrier.

1. Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

2. International Shipping with MyUS.com

If you need to have an order shipped internationally we have partnered with a third party vendor MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.commembers receive deeply discounted shipping rates, exceptional customer service, 24/7online access to their account, and access to other services. MyUS.com allows you the ability to consolidate packages, which saves you even more on international shipping.

MyUS.com provides specialized international package exporting and consolidation services from their Sarasota, FL facility to your international address.

Go to myus.com to get a MyUS.com account.

Note: Use MyUS.com’s Personal Shopper service to make a purchase from HEC Distribution. MyUS.com accepts cards with international billing addresses as well as those issued by non‑U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

3. Expedited Shipping Rules

To qualify for expedited shipping, HEC Distribution must receive your order before 3pm (CST) Monday–Friday. HEC Distribution does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. If you have any questions please call our customer service department at HEC DISTRIBUTION (877‑865‑6415).

Limited Warranty and Limitation of Liability

1. Business Customers’ Limited Warranty

HEC Distribution warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by HEC Distribution to be defective in material or workmanship and returned to HEC Distribution shipping costs prepaid will, at HEC Distribution option, be repaired or replaced or the purchase price refunded.

2. Warranty Disclaimer and Limitation of Liability

DISCLAIMER AND LIMITATIONS.

ALL OTHER WARRANTIES TO ANY BUSINESS CUSTOMER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTIABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, ARE SPECIFICALLY DISCLAIMED, EXCEPT WHERE PROHIBITED BY STATE LAW.

LIMITATION OF LIABILITY.

HEC DISTRIBUTION EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. HEC DISTRIBUTION’ LIABILITY IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.

3. Manufacturer’s Warranty.

For information on a specific manufacturer’s warranty, please contact HEC Distribution at sales@HECdistribution.com.

4. Product Compliance and Suitability.

Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. HEC Distribution does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does HEC Distribution accept responsibility for construction, installation and/or use of a product. It is customer’s responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.

5. Cross‑Reference Information.

Product cross‑reference comparisons do not imply that products are available or perfectly comparable. CROSS‑REFERENCED PRODUCTS ARE NOT REPRESENTED OR WARRANTED AS FUNCTIONAL OR PERFORMANCE EQUIVALENTS. Customer shall review all cross‑referenced product specifications prior to purchase and use to determine suitability of the product for customer’s intended use.

Product Information

1. Catalog/Website Information.

Product depictions in the catalogs and websites are for illustrative purposes only. Possession of, or access to any HEC Distribution catalog, literature or websites does not constitute the right to purchase products. HEC Distribution reserves the right to revise publishing errors in its catalogs or any of its websites.

Despite our efforts, occasional pricing errors may occur in the HEC Distribution catalogs and websites. HEC Distribution reserves the right to cancel any and all orders resulting from such pricing errors, even if customer has received an order confirmation from HEC Distribution.

2. Product Substitution.

Products (and country of origin) may be substituted and may not be identical to catalog or website published descriptions and/or images.

3. Occupational Safety and Health Administration (“OSHA”) Hazardous Substance.

Material Safety Data Sheets (“MSDS”) for OSHA defined hazardous substances are prepared and supplied by the manufacturers. HEC DISTRIBUTION MAKES NO WARRANTIES AND EXPRESSLY DISCLAIMS ALL LIABILITY TO ANY CUSTOMER OR USER WITH RESPECT TO THE ACCURACY OF THE INFORMATION OR THE SUITABILITY OF THE RECOMMENDATIONS IN ANY MSDS. CUSTOMER IS SOLELY RESPONSIBLE FOR ANY RELIANCE ON OR USE OF ANY INFORMATION, AND FOR USE OR APPLICATION OF ANY PRODUCT.

4. California Proposition 65.

The State of California requires that certain warnings be given concerning products subject to Proposition 65. For products denoted with a symbol the following warnings apply:

Both Cancer and Reproductive Harm

California Proposition 65

Warning: This product contains a chemical known to the State of California to cause cancer.

Warning: This product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

Only Cancer Warning

California Proposition 65

Warning: This product contains a chemical known to the State of California to cause cancer.

Only Reproductive Harm Warning

California Proposition 65

Warning: This product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

A complete list of Proposition 65 regulated chemicals is available by logging on to www.oehha.ca.gov.

5. MSDS.

MSDS information is available upon request by e-mailing us at: sales@HECdistribution.com.

6. California, Louisiana, Maryland and Vermont Customers.

Regulations in CA, LA, MD and VT prohibit the introduction into commerce of any solder, flux, pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption that is not “lead free”. The maximum allowable lead content is 0.25 percent lead in wetted surfaces of pipes, pipe fittings, and plumbing fittings and fixtures, as determined by a weighted average. The maximum allowable lead content is 0.2 percent lead in solder and flux.

7. Product Compliance and Suitability.

8. Conflict Minerals Policy Statement

Introduction

As many supply chain participants and others have acknowledged publicly, the Dodd-Frank Act1 created a new expectation for product manufacturers, which may be far removed from the source of the raw minerals in their products.

HEC Distribution is not a manufacturer. It distributes hundreds of thousands of branded and “value branded” products that are manufactured by thousands of other companies located around the world.

HEC Distribution is committed to acting in a socially and environmentally responsible manner, to supporting the objectives of the Dodd-Frank Act, to meeting its customer commitments, and to supporting its customers’ businesses.

Because of the complexity of many supply chains, especially those of distributors like HEC Distribution, and the lack of an established system for product manufacturers to track Conflict Minerals back to their source, the joint efforts over an extended period by many governments, industry groups, and companies will be required to make it possible to effectively trace Conflict Minerals back to their source.

This document sets forth the policy of HEC Distribution regarding Conflict Minerals.

Overview

As a responsible company, HEC Distribution supports the goal of the Dodd-Frank Act of preventing armed groups in the Democratic Republic of the Congo and adjoining countries from benefitting from the sourcing of Conflict Minerals from that region.

As a distributor of hundreds of thousands of branded and “value branded” products manufactured by thousands of other companies located around the world, HEC Distribution is invariably many levels away from the beginning of the supply chain for the products it distributes.

This Policy shows HEC Distribution’s commitment and its expectations for the manufacturers of products HEC Distribution distributes regarding actions to address Conflict Minerals.

OUR COMMITMENT:

Not continue to source any product that contains Conflict Minerals if HEC Distribution determines the product is not DRC Conflict Free and the manufacturer fails to implement reasonable steps to transition to DRC Conflict Free sources.

1 On July 21, 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act was signed into law. The Dodd-Frank Act and related 2012 U.S. Securities and Exchange Commission rules require certain companies to disclose whether the products they manufacture or contract to manufacture contain Conflict Minerals necessary for the production or the functionality of the products that are sourced from mines in the Democratic Republic of the Congo or adjoining countries. Conflict Minerals are tantalum, tin, tungsten and gold.

2 Products are “DRC Conflict Free” if they contain only Conflict Minerals that did not originate in the DRC or an adjoining country, are from recycled or scrap sources, or have not benefitted the armed groups identified as perpetrators of the abuses that are the subject of the Dodd-Frank Act.

Commitment to Responsible Sourcing

HEC Distribution distributes hundreds of thousands of branded and “value branded” products that are manufactured by thousands of other companies located around the world.

HEC Distribution supports the humanitarian goals of the Dodd-Frank Act and encourages manufacturers of the products distributed by HEC Distribution to adopt that same policy for their businesses.

As a distributor of products manufactured by other companies, HEC Distribution does not directly purchase any raw Conflict Minerals from any source and is many levels removed from the mines, smelters, and refiners that produce the metals used in the products distributed by HEC Distribution.

The supply chain for Conflict Minerals is complex and lacks an established structure for manufacturers to trace the minerals in the finished goods distributed by HEC Distribution back to their source.

HEC Distribution’s Expectations for Manufacturers

HEC Distribution has the following expectations for the manufacturers of products HEC Distribution distributes: Manufacturers should develop Conflict Minerals policies, due diligence frameworks, and management systems that are designed to prevent Conflict Minerals that are not DRC Conflict Free from being included in the products distributed by HEC Distribution; and Manufacturers are expected to source Conflict Minerals only from sources that are DRC Conflict Free. In doing so, manufacturers are expected to: implement and communicate to their personnel and suppliers policies that are consistent with this Policy, and require their direct and indirect suppliers to do the same; put in place procedures for the traceability of Conflict Minerals, working with their direct and indirect suppliers as applicable; use reasonable efforts to source Conflict Minerals from smelters and refiners validated as being DRC Conflict Free, and require their direct and indirect suppliers to do the same; provide information, in a timely manner, concerning whether the manufacturer has concluded or has a reasonable basis to believe that products distributed by HEC Distribution are not DRC Conflict Free; maintain reviewable business records supporting the source of Conflict Minerals; and respond to requests for information concerning the origin of Conflict Minerals included in products distributed by HEC Distribution, which HEC Distribution shall be entitled to use or disclose in satisfying any legal or regulatory requirements or in any customer or marketing communications.

Manufacturers also are encouraged to support industry efforts to enhance traceability and responsible practices in Conflict Minerals supply chains.

Consequences of Manufacturer Non-Compliance

HEC Distribution reserves the right to evaluate the extent to which a manufacturer has failed to take adequate steps to manufacture DRC Conflict Free products.

In the event HEC Distribution determines that a manufacturer’s Conflict Minerals efforts have been deficient HEC Distribution may discontinue distribution of the manufacturer’s products.

Reporting Mechanism and Inquiries:

Reports and inquiries regarding this Policy can be made as follows:

Email us at: sales@HEC Distribution.comor

Call us at: 1-877-865-6415.

Reports concerning matters relating to this Policy can be made anonymously and will be kept confidential to the fullest extent practicable and allowed by law.

We will not take any retaliatory action against anyone making a report in good faith.

Manufacturers are encouraged to contact sales@HEC Distribution.com if they wish to seek guidance on the application of this Policy.

Conclusion

HEC Distribution fully understands the importance of this issue to its customers and is committed to supply chain initiatives and overall corporate social responsibility and sustainability efforts that work towards a DRC Conflict Free supply chain.